CUSTOMER SERVICE POLICY
This Customer Service Policy formulates standardized service guidelines for all users who purchase products through our official website, aiming to provide fair, transparent, efficient and professional customer support for every global customer. All service behaviors, order processing procedures, after-sales treatments and customer consultation responses of our platform will be implemented in strict accordance with the provisions of this policy.
Our customer service team provides comprehensive online consulting and after-sales support services for global users. Customers can consult our service team for any questions related to product details, size selection, fabric characteristics, order placement, payment problems, logistics inquiry, delivery status, return and refund rules, and order modification. We guarantee that all customer consultation messages will be responded to in the shortest possible time, and provide accurate, detailed and targeted solutions to ensure that every customer’s doubts and problems can be effectively solved.
For all orders placed on our official website, we implement unified standardized order processing rules. All valid orders with successful payment will be processed and arranged for shipment within 1 to 3 working days. We strictly follow the unified global logistics standard, and the estimated delivery time for all regional orders worldwide is 6 to 12 working days, including standard delivery and expedited delivery services. There is no regional difference in the delivery cycle, and all global customers enjoy the same efficient delivery service standards.
We provide a 60-day free return service window for all products sold on the platform. Within 60 days after customers receive the goods, if the products meet the return conditions specified in the return policy, customers can initiate a return application through the official website. After we receive and verify the returned products to be qualified, we will complete the refund processing within 5 to 10 working days, and the refund will be returned to the customer’s original payment account in full in the unified settlement currency of USD.
Our platform implements a global free shipping policy for all orders, and no additional shipping fees, handling fees or regional surcharges will be charged for any global delivery orders. All order settlements, refund settlements and service-related fund settlements on the platform are uniformly denominated in USD to ensure consistent and transparent transaction standards for global users.
Our customer service team adheres to the service principles of patience, professionalism, efficiency and fairness. We respect every customer’s legitimate rights and interests, actively listen to customer feedback and suggestions, and continuously optimize service processes and product experience. For customer complaints and reasonable suggestions, we will conduct targeted verification and improvement, and strive to continuously upgrade the overall shopping and service experience of the platform.
All services provided by the platform strictly comply with international e-commerce service norms and relevant legal regulations of various regions. If any content of the service policy is adjusted, we will update the policy content on the official website in a timely manner, and the updated policy will take effect immediately after publication, applying to all subsequent orders and service behaviors.