REFUND POLICY
This Refund Policy specifies the unified refund standards, processing procedures, time limits and relevant provisions for all orders purchased on our official website, applicable to all global users and all product categories sold on the platform, including men’s T-shirts, work shirts, trousers, shorts, overalls and all other apparel products.
All refund settlements on our platform are uniformly denominated and settled in USD, and all refund amounts will be calculated and returned in strict accordance with the actual payment amount of the user’s order, without any currency conversion difference deduction or hidden handling fee deduction. The platform adheres to the principle of fair and transparent refund settlement to ensure consistent refund standards for global users.
We provide a 60-day valid return and refund cycle for all products. Starting from the date when the user successfully receives the ordered products, users can initiate a return and refund application through the official website within 60 days if the products meet the return qualification requirements. All return applications beyond the 60-day time limit will not be accepted by the platform, and the relevant refund application rights will be automatically invalidated.
After the user submits a valid return application and successfully sends back the products in accordance with the specified return process, our professional quality inspection team will inspect and verify the returned products. After confirming that the returned products are intact, unused, unwashed, free of man-made damage, stains and wear, and the product labels and accessories are complete, we will formally enter the refund processing procedure.
The unified refund processing cycle of the platform is 5 to 10 working days. After the completion of product inspection and verification, the refund fund will be returned to the user’s original payment account within 5 to 10 working days. The specific arrival time of the refund shall be subject to the processing cycle of the user’s payment institution and bank system, and our platform will complete the internal refund operation within the specified time limit.
For orders that are not shipped, users can initiate a cancellation and refund application after successful payment. After the order cancellation application is confirmed and approved by our platform, the full order amount will be refunded to the original payment account in accordance with the 5-10 working days refund rule. For orders that have been arranged for shipment, users need to follow the return and refund process after receiving the goods, and cannot cancel the order unilaterally to apply for a refund.
In case of product quality problems, wrong delivery, missing goods and other platform responsible problems, users can apply for free return and full refund within the valid time limit. The platform will bear the relevant return logistics costs, and complete the refund processing in accordance with the unified refund cycle standard. For returns due to personal preferences, size mismatch and other personal reasons, users can also enjoy the 60-day return and refund service in accordance with the policy provisions.
The platform strictly implements unified global refund rules, with no regional difference in refund standards, time limits and settlement currencies for users in all regions of the world. All refund behaviors are supervised in accordance with the standardized process to ensure the legitimate rights and interests of every global user. The platform reserves the right to interpret and adjust the refund policy, and the updated policy will be published on the official website in a timely manner.